Responsible gambling

Responsible Gaming at Canplay Casino

At Canplay Casino, we take the well-being and safety of our players very seriously. We believe that responsible gaming is a vital part of providing an enjoyable experience for all our customers. Our goal is to help you manage your gambling habits, set limits on your spending, and enjoy playing games without risking harm.

Deposit Limits

You can easily set deposit limits on your account by accessing the "Responsible Gaming" section in the app or website. Here, you can choose daily, weekly, monthly, and/or total lifetime spend limits for all transactions made to your account. We will not allow deposits that exceed these amounts without informing you first.

Loss Limits

We also offer Loss Limit features to help manage your bankroll effectively. You can set a maximum loss amount per time period (day, week, month, etc.) and we'll automatically stop accepting any further bets once this limit has been reached.

Time-Outs and Self-Exclusion

In the unfortunate event that you need some time away from our games, simply log in to your account and select "Responsible Gaming" > "Self-Exclusion". This option allows you set a self-exclusion period ranging from 6 months up to permanent closure of your account. During this exclusion period, we will not accept any deposits or allow play on your account.

Reality Checks

Our reality check feature sends regular reminders about the amount of time and money spent playing our games. You can customize these alerts to suit your needs – choose every 15 minutes or up to every hour for a more discreet approach.

Maximum Bet Lock

To prevent excessive betting, we lock in the maximum bet restriction during bonus play at C$10. This helps ensure that you do not spend too much on bonuses and have room for regular games as well.

Self-Exclusion Registry

For those experiencing problem gaming issues across multiple casinos, our platform is registered with the Canadian Multi-Casino Self-Exclusion Database (CSE). Registration here prevents play at linked sites until your period has ended or permanently closed.

Additional Responsible Gaming Tools and Support:

• Loss limits to restrict total bets placed within a specified time frame
• Session reminders to track your gaming sessions and potential losses
• Cooling-off periods for adjusting deposit limits
• Account closure for those seeking permanent exclusion

Our Customer Service team is here 24/7, ready to assist with any questions or concerns regarding our Responsible Gaming tools. For further support on managing problem gambling issues, we provide links to Canadian Problem Gambling Support organizations and resources:

Canadian Organizations:

• Problem Gamblers Help Line: 1-800-GAMBLER (1-800-426-2537)
• Ontario Problem Gambling Helpline
• Quebec: SOS-Jeu (1-855-536-2230)

We aim to create a safe and enjoyable gaming environment for everyone.